Refund policy
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1. Refund policy
This policy covers everything we sell at powappliances.com: the ARIA Ergonomic Butterfly Pillow (1 or 2 pillows) and ARIA Therapy, our heated knee massager (1 or 2 massagers, each with a free pair of knee guards).
Your trial period
- ARIA Pillow: 60 nights from the day it's delivered.
- ARIA Therapy: 99 days from the day it's delivered.
If it isn't right for you within that time, return it for a full refund of the price you paid for that item.
- Used items are fine to return.
- Please send pillows back with their zipped cover, and massagers with their straps and charging cable, clean and in reasonable condition.
- The free knee guards that come with ARIA Therapy are yours to keep. You don't need to send them back.
- The original box isn't needed. Any secure packaging is fine.
- On a 2-item order you can return one or both. Return one and we refund half the price you paid for the pair.
Free returns from the UK
Returns from UK addresses are free. Email us and we'll send you a prepaid returns label.
Returns from outside the UK
Change-of-mind returns from the United States, Canada, Australia and New Zealand are sent to the return address we give you, at your own cost. We recommend a tracked service, as we can't refund a return that doesn't reach us. If your item is faulty, damaged or not what you ordered, you don't pay anything (see below).
How to return
- Email support@powappliances.com with your order number and what you're returning.
- We reply within 2 working days with the return address and, for UK orders, a prepaid label.
- Pack the item and its accessories and send it back.
- We refund you within 14 days of receiving it and email you when it's done.
Please contact us before sending anything back, so we can match your return to your order.
Refunds
- Refunds go back to your original payment method. Your bank may take a few extra working days to show it.
- Delivery is free, so there's no delivery charge to refund.
- Orders paid in US dollars, Canadian dollars, Australian dollars or New Zealand dollars are refunded in that currency, for the amount you paid.
Faulty, damaged or wrong items
If your item arrives damaged, develops a fault or isn't what you ordered, email support@powappliances.com with your order number and a photo or short video of the problem. We'll send a replacement or give you a full refund, wherever you are, at no cost to you. If we need the item back, we'll cover the return postage.
Your legal rights
UK customers: the trial periods are on top of your statutory rights. You can cancel any order within 14 days of delivery under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and faulty items are covered by the Consumer Rights Act 2015.
Australian customers: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those rights.
New Zealand customers: nothing in this policy limits your rights under the Consumer Guarantees Act 1993.
US and Canadian customers: nothing in this policy limits any rights you have under the consumer protection laws of your state or province.
Contact
Email support@powappliances.com. A real person replies within 2 working days.
POW Care, 4–6 Hall Street, Bilston, WV14 0AB, United Kingdom. POW Care is a trading name of POW Appliances.
2. Shipping policy
This policy covers everything we sell at powappliances.com: the ARIA Ergonomic Butterfly Pillow (1 or 2 pillows) and ARIA Therapy, our heated knee massager (1 or 2 massagers, each with a free pair of knee guards in the same parcel).
Where we deliver
We deliver to addresses in the United Kingdom, the United States, Canada, Australia and New Zealand. Delivery is free and tracked on every order.
Delivery times
Times below are from the day you order, in working days (Monday to Friday, excluding public holidays).
| Destination | ARIA Therapy | ARIA Pillow |
|---|---|---|
| United States | 5–10 working days | 6–12 working days |
| Canada | 5–10 working days | 6–12 working days |
| United Kingdom | 7–12 working days | 7–10 working days |
| Australia and New Zealand | 7–14 working days | 7–14 working days |
Prices and currency
Prices are shown and charged in your local currency: GBP in the UK, USD in the United States, CAD in Canada, AUD in Australia and NZD in New Zealand. Any import duties or taxes due on delivery outside the UK are your responsibility.
Dispatch
Orders are usually dispatched within 1–3 working days. The product page and basket show your estimated delivery dates before you check out.
Tracking
We email you a tracking link when your parcel leaves us. Tracking can take a few days to start updating. You can also check your order on our Track your order page.
Late, lost or damaged parcels
If your parcel hasn't arrived within 12 working days (United States, Canada and UK) or 14 working days (Australia and New Zealand), or it arrives damaged, email support@powappliances.com with your order number. For damage, please include a photo of the item and packaging. We'll send a replacement or give you a full refund.
POW Care is a trading name of POW Appliances, 4–6 Hall Street, Bilston, WV14 0AB, United Kingdom.
Email support@powappliances.com, call 07481265907, or write to 4–6 Hall Street, Bilston, WV14 0AB, United Kingdom.